Frequently Asked Questions

Orders & payment

How can I pay for my order?

You can pay with Cash on Delivery anywhere in Pakistan (orders up to Rs 20,000), JazzCash or bank transfer. Prices include tax.

Can I order on WhatsApp?

Yes. Tap the WhatsApp button on any product or message us at 0300-8580053 and our team will place the order for you.

Delivery & pickup

Do you deliver all over Pakistan?

Yes. We deliver to all cities in Pakistan through TCS and Leopards. Karachi orders usually arrive in 1 to 2 working days and other cities in 2 to 5 working days.

How much is the delivery charge?

Delivery charges depend on your city and the size of the parcel. Our team confirms the exact amount by phone or WhatsApp before dispatch, and nothing is dispatched without your agreement.

Can I collect my order from your shop?

Yes. Choose Pick up at checkout and collect your order free from our DHA showroom or Saddar outlet in Karachi, usually within 24 hours.

Where are your shops in Karachi?

DHA Head Office & Showroom: Plot 10-C, 33rd Tauheed Commercial Street, DHA Phase 5. Saddar Outlet: Ground Floor, Lucky Star Surgical Market, Wellington Street, Saddar. Open Monday to Saturday, 11 AM to 9:30 PM.

Products, warranty & returns

Are your products original?

Yes. We are authorized partners of 12 brands including Omron, Beurer and Certeza, and sell only original, manufacturer-backed products, never refurbished or copies.

Do products come with warranty?

Most electronic products such as BP monitors, nebulizers and massagers come with a manufacturer warranty. The warranty period is shown on each product page.

What is your return policy?

You can return unused products in original packaging within 7 days. Damaged or wrong items are replaced free if reported within 48 hours. See our refund policy.

Do you offer bulk or institutional pricing?

Yes. Hospitals, clinics and corporates can request a quotation on our bulk orders page or on WhatsApp.