Refund policy

Last updated: 21 October 2026

At Radiant Surgicals & Healthcare we sell only original, authentic products. If something isn't right with your order, here is how returns, exchanges and refunds work.

7-Day Return Window

You may request a return within 7 days of receiving your order (or collecting it from our Saddar or DHA branch), provided that:

  • The product is unused and in the same condition you received it.
  • It is in its original packaging with all accessories, manuals, warranty cards and freebies.
  • You can show the order number or invoice.

Items That Cannot Be Returned

For hygiene and safety reasons, the following cannot be returned once opened or used, unless they arrive defective:

  • Orthopedic supports, braces, belts and compression wear that have been worn or tried on
  • Nebulizer masks, mouthpieces, tubing and other personal-use accessories
  • Cushions, mattresses, pads and any item that has been in direct contact with skin
  • Items ordered specially for you (custom size, model or import on request)
  • Products bought on clearance or marked as non-returnable

Damaged, Defective or Wrong Items

Please check your parcel when it arrives. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and clear photos or a video. We will arrange a free replacement or a full refund, and cover the return delivery cost.

Change-of-Mind Returns

If you simply changed your mind, you can return an eligible item within 7 days. You can drop it at either branch, or send it back by courier at your own cost. Original delivery charges, if any, are not refundable.

How to Request a Return

  1. WhatsApp or call us on +92 300 8580053 with your order number and the reason for return.
  2. We'll confirm whether the item is eligible and tell you how to return it.
  3. Once we receive and inspect the item, we'll confirm your refund or exchange.

Refunds

  • Approved refunds are processed within 7 working days of us receiving and inspecting the item.
  • Cash on Delivery orders are refunded by bank transfer, EasyPaisa or JazzCash to an account you provide.
  • EasyPaisa, JazzCash and bank transfer payments are refunded to the original account where possible.
  • Instead of a refund, you may choose an exchange for another product or store credit.

Manufacturer Warranty

Many products, such as BP monitors, nebulizers and wheelchairs, carry a manufacturer's warranty. For faults that appear after the 7-day window, contact us and we will help you claim the warranty with the brand or its authorised service centre. Warranty terms are set by each manufacturer.

Order Cancellation

You can cancel an order free of charge any time before it is dispatched. Message us on WhatsApp with your order number. If you paid in advance, we'll refund you in full.

Contact

Radiant Surgicals & Healthcare
WhatsApp / Phone: +92 300 8580053
Email: sales@radiantsurgicals.pk